FAQs
Orders
Our orders are processed and shipped quickly. If you need to make changes to your order (for incorrect size, colour, product or quantity) please Contact Us as soon as possible so we can see what we can do to help! Tel: +27 (0)31 5022542.
Ordering online with Boody is quick and easy, see the simple steps below:
- Browse the products by using the top navigation menu bar.
- Add the items you would like to purchase to your Shopping Cart by selecting the product size, colour and quantity first.
- Once you've filled your basket with your lovely eco-wear selections and are ready to place your order, click "Checkout" and you will find a summary of your order.
- Complete your billing and shipping address information and add a promo or gift voucher code if you have one.
- Continue to Shipping Method, then to Payment Method - this will provide multiple payment options. Select the one you'd like to use and confirm whether your billing address and shipping address are the same.
- Once you've placed your order and made payment, you will be taken to a confirmation page. A confirmation message will be sent to your provided email address following your order. As soon as your order has been dispatched, you will receive a second email containing your tracking link so that you can keep updated on the status of your order.
You will receive a confirmation email containing a tracking link as soon as your order has been dispatched from our warehouse so that you can follow your package while it's on the road!
You will receive your order within 3-7 business days (outlying areas may take longer due to courier schedules). During promotional periods please note, you will receive your order within 7 - 10 business days.
Payments and Promos
PayJustNow is a simple, easy-to-use payment system.
Here’s how it works:
PayJustNow allows you to pay for your purchase over 3 equal, zero interest instalments. You’ll pay one instalment at the time of purchase, the next at the beginning of the following month and the last one a month thereafter.
#zerointerest
Step 1:
Browse your favourite online stores and proceed to check-out.
Step 2:
Choose PayJustNow as your payment method.
Step 3:
Create your account as easily as if your eyes were shut (though we’d recommend you keep them open).
Step 4:
Complete your purchase and whoop for joy!
Here's what you'll need:
- To be over 18 years old
- A valid RSA ID document
- A debit or credit card
- An email address
See below for 2 easy steps to redeem your promo code:
- A discount or promo code can be applied to your Shopping Cart by firstly clicking the green Checkout Button in your cart:
- This will take you to the checkout page where you can simply enter your unique Discount Code on the right of your screen where it says " DISCOUNT CODE". Then click Apply:
Please note: Only one reward or voucher code can be applied per purchase.
- Firstly, download the app on to your smartphone: * Apple * Play Store * Window’s Phone
- Once you have downloaded the app, select the Zapper payment option on the payment method page, select complete order and scan the code to make payment off your smartphone.
- Whilst you are processing this payment, do not press any buttons on the webpage as this will interfere with our receiving of the order.
- Once the payment is processed on Zapper, the Zapper page will automatically redirect to your Boody order confirmation.
We use the local service provider PayFast to process our online payments and accepts payments using Visa, Mastercard and Zapper. PayFast also offers an instant EFT payment option. We also offer PayJustNow.
At time of checkout, simply choose your preferred payment method. If you choose to pay by credit card, you will be requested to enter your card details. Your credit card will only be charged once you have selected to proceed with your order.
Shipping and Delivery
We unfortunately need you to provide us with a physical address where someone will be present to sign for the order, this is a requirement of our courier service to ensure your parcel gets to you safely.
Yes of course! If you'd like to make a purchase for someone, please make sure to update the shipping address at checkout to the gift recipient's address, you can also send them a personalised note on our very special grow cards. Just add a note on the My Cart page in the special instructions box for us to write for you, or Contact Us with your order no and message you’d like us to include.
You will receive a confirmation email containing a tracking link as soon as your order has been dispatched from our warehouse so that you can follow your package while it's on the road!
From order confirmation, you will receive your order within 3-7 business days (outlying areas may take longer due to courier schedules). During promotional periods please note, you will receive your order within 7 - 10 business days.
How can I track my order?
Can I provide a PO Box address for delivery?
Products and Sizing
We know not everyone is built the same, and it's our mission to make sure that all our customers feel good when they wear Boody. We're constantly working towards adding to our size options, but please note that at this stage, not all styles are available in a full range of sizes (S to XXL).
Women Underwear From S and up to XL depending on styles. Crop Bras From S (8-10) to XL (18) in selected styles. Tops From S to L. Leggings From S to L for our Crop Leggings and up to size XL for our Full length and 3/4 Leggings. Socks Size 3-9
Men Underwear From S to XL Tops From S to XL Socks All styles come in size 6-11.
Baby Our baby collection ranges from size 0000 (newborn) to size 1 (12-18 months) depending on styles. 0000 - Newborn 000 - 0 to 3 months 00 - 3 to 6 months 0 - 6 to 12 months 1 - 12 to 18 months
Bamboo is naturally eco-friendly, wonderful to wear, resilient, superbly soft and healthy for even the most sensitive skin. In our opinion, it outruns all traditional and new fibres, natural and synthetic - and that’s why we’re so proud of the Boody range. Find out more about the health and eco benefits of bamboo.
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock and you would like us to notify you when it is available, please Contact Us with the product name, size and colour you are looking for.
We highly value our customers feedback and believe it's only fair that we share it with others. If you'd like to share some feedback, please go to the page of the product you'd like to review and leave your comments in the "Customer Reviews" section. If you prefer to share it with us directly, please send us a message.
For the most accurate sizing, we recommend that you reference your body measurements with our Size Chart.
Returns and Exchanges
We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love your Boody but if for any reason you have any issues, please lodge a return by completing the web form highlighted under the Creating Your Return or Exchange heading.
Eco and Ethics
We spent many months searching for factories globally with the rights skills and equipment required to create Boody products, but also meet our strong requirements for sustainable production and ethical manufacturing. We now work closely with a number of manufacturers in China, close to the plantations of the organic bamboo crops we use to make our viscose yarn.
The wellbeing of our workers is extremely important to us at Boody. Our factories are accredited by Worldwide Responsible Accredited Production (WRAP) to guarantee and promote lawful, human and ethical conditions for workers in the textile industry. You can read more about WRAP certification here.
We are passionate about having the lowest possible environmental footprint for both our garments and supply chain, and continuously re-assess our processes.
Sustainability
We are committed to producing high-quality products, with a focus on sustainable materials and practices. Our bamboo is EcoCert certified, which means that Boody's bamboo is grown organically using no fertilisers or pesticides, and without any irrigation - just rainwater.
Our Process
When it comes to the production process, our yarn is man-made and therefore the fabric is termed a "viscose" and we label all our garments and packaging accordingly. A chemical solution is used in the manufacturing process, however there are no residual chemicals remaining in the fabric after this process. Our yarn is Oeko-Tex 100 certified and carries the "Confidence in Textiles" accreditation which verifies that the finished fibre has been tested for any chemicals or toxins that may be harmful. This process ensures that the finished garment contains no trace of chemicals that pose any health threat. This global standard is issued Oeko-Tex (International Association for Research and Testing in the Field of Textile Ecology, with headquarters in Zurich, Switzerland. Oeko-Tex is a globally recognised program for testing textile raw materials at all stages of production.
Workers Conditions
We ensure that each of our manufacturing facilities have WRAP certification which accredits our factories as offering safe and legal working conditions. Our production facilities do not use child labour, do not discriminate, comply with all environmental regulations, pay fair wages and respect workers rights and most importantly do not tolerate exploitation or discrimination. Learn about WRAP's 12 principles for more information about our accreditation.
Environmental Management
Our factories also have ISO 14000 Certification which means they are environmentally aware and recycle all waste and use closed loop systems when dyeing fabric so that no polluted water is released into the environment. In addition, our dyes are low salt and eco-friendly.
Our packaging uses recycled paper and our inks are vegetable-based. At Boody, we believe that the vast array of environmental benefits of the bamboo crop as well as the unique properties of the fabric itself are beneficial to both the environment and all of us who inhabit it.
We constantly attempt to improve our environmental performance and are passionate and committed to making our world a better, healthier place.
Our accredited manufacturing partners have been selected wisely after a long and careful process to ensure that our values and ethics are translated throughout the entire production process. We looked for factories that have a long term commitment to quality, the wellbeing of their workers and who can also guarantee a reduced footprint on the environment. Read more about our ethics and eco credentials here
Fabric and Care
While hand washing is ideal, a gentle machine wash and spin is best to preserve the original aspect of our Padded Shaper Crop Bra. We do not suggest tumble drying as the heat will break down any elastics and can simply cause dimpling in your padding. For these reasons, we also recommend that you take out removable padding before washing.
We recommend a warm machine wash with similar colours, using gentle bio-degradable detergent, followed by drying in the shade. If you need to tumble dry, please use the lowest setting, or set to 'delicates'. Iron on a low setting, do not dry clean. You can follow our washing and drying instructions indicated on the product labels or directly printed inside our garments.
Other
We like to keep in touch with our community of bamboo lovers, so from time to time, we send emails about new products, sales and other interesting content we like to share with our subscribers. To receive our Boody news and stay up to date with the latest happenings, please sign up using the form at the bottom of our home page and check your emails for your opt-in confirmation message. You will be asked to confirm your subscription. Don't forget to whitelist our sending email address in your inbox to make sure our messages don't end up in your spam inbox.
We're fast growing our international footprint and are now proudly available in 8 countries! Boody is currently available in:
- Australia
- New Zealand
- United States
- Canada
- United Kingdom
- Denmark
- South Africa
To qualify as a Boody stockist you must:
- Have an established profitable business in the same or similar category
- Have previous import/export experience
- Have an established distribution network in your local country (preferred)
- Be passionate about the environment, ethical manufacturing and for super soft, comfortable clothing!
If you meet the above criteria, we'd love to hear from you! Please fill in the Boody Australia International Partner Distribution form and they will be in touch
We'd love to hear from you! Please complete our Wholesale Enquiry Form and we will get back to you as soon as possible.
Contact Us
Anything else we can help you with? Contact us here Boody is exclusively distributed by Natural Product Holdings: +27 (0)31 5022542.